Our Knowledge Base is designed specifically to be an informative and resourceful tool for individuals and companies to use in order to find out information on an extensive range of key online payment processing


This area is designated for discussion of topics related to payment processing (merchant accounts, etc. Start a new discussion or reply to the questions already posted. Discussion about the high-risk or Low-risk merchant account.


Our FAQ Section list offers a comprehensive overview of the most frequently asked questions within the merchant account industry, together with detailed answers to the questions. Click on a question to reveal the answer.


What is a chargeback?

A chargeback occurs when a cardholder disputes a transaction on an account and the credit card’s issuing bank initiates an investigation on the cardholder’s behalf. If the transaction is found to have been fraudulent, then the issuing bank refunds the original amount to the cardholder. If the merchant cannot prove that the transaction is a legitimate one, then the credit card–issuing bank will take back the full amount of the fraudulent transaction from the merchant’s bank account, along with a fee.

How do I avoid chargebacks?

  • Make your business name the same as the name on the site.
  • Post your number on the billing descriptor. If possible, an “800” number.
  • Provide excellent customer service, and if needed, offer a refund to your customers.

What is the interchange fee?

Visa and MasterCard assess a fee for every payment transaction processed by participating merchants. This interchange fee is passed on to the financial institution that issued the card. The card issuer credits the merchant’s account with an amount equal to the transaction amount, less the interchange fee.

How long does it take to get approved?

It takes 24-48 hours. Set up and shipment will be immediate upon approval.

What types of business do you accept?

We assist merchants from all industries, both domestically and offshore. We will review your application and give you an upfront indication of what options may be currently available for your business.We have solutions for retail card present, wireless, e-commerce and MO/TO merchants via our large network of domestic and international banking partners.

We will strive to find solutions that are best tailored to your business, and work to expand your range of payment options to give you the edge over your competition.

What if I have bad credit?

We approve accounts regardless of credit history. We have the highest approval rate in the industry.


To learn more about iPayTotal, to establish a merchant account, or for any of your merchant services needs, please Call us